Retail. Building high-performing, scalable retail IT.
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25%
56%
of consumers become repeat customers through personalized shopping experiences
30%
increase in employee satisfaction through AI-powered automation of repetitive tasks
Seeking guidance?
Get in touch with us for a quick chat about the challenges your business is facing.
This is how it’s going in retail right now.
Competitive advantages through Customer Experiences and innovation
The retail industry is undergoing a fundamental transformation driven by automation and changing customer expectations. Successful retailers are focusing on data-driven and seamless shopping experiences.
30M
employees in the European retail sector, making it the largest private employer in Europe.
11.5%
of the EU’s total economic value added is generated by the retail sector.
89%
higher customer retention through successful omnichannel strategies, while omnichannel customers spend on average up to 50% more than shoppers using only a single sales channel.
Tackling your challenges with tailored solutions.
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Eric Mendez
CEO of Fantastic Company
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Eric Mendez
CEO of Fantastic Company
“Detecon Webinars proof to be insightful and Lorem ipsum dolor sit amet consectetur. Commodo in in ut nunc risus cras vitae diam mollis. Arcu in at eget nullam eu amet morbi bibendum. Nisl tortor aliquam vel massa.”
Eric Mendez
CEO of Fantastic Company
“Detecon Webinars proof to be insightful and Lorem ipsum dolor sit amet consectetur. Commodo in in ut nunc risus cras vitae diam mollis. Arcu in at eget nullam eu amet morbi bibendum. Nisl tortor aliquam vel massa.”
Eric Mendez
CEO of Fantastic Company
Challenges, or as we call them – chances.
Digital transformation gap
94% of European retail SMEs are still not fully leveraging digital and AI-driven potential. At the same time, growing demands for data-driven processes and omnichannel models are increasing the need for transformation and technological advancement.
Rising operating costs & pressure to improve efficiency
The retail sector is facing increasing pressure to improve efficiency. AI and automation offer significant potential, but they require modern technologies and organizational adjustments.
Data security & regulatory compliance
Retailers must comply with strict regulations such as the Digital Services Act (DSA) and data privacy policies, with violations potentially resulting in fines of up to 6% of global annual revenue.
Sustainability requires supply chain transparency
New regulatory requirements, such as EPR systems, are increasing pressure on retailers to make supply chains more transparent and ensure credible sustainability standards.
Tackling your challenges with tailored solutions.










Business & Digital Strategy
In today’s fast-moving retail landscape, staying ahead requires more than ambition, it demands innovation, agility, and customer-centric transformation. We specialize in crafting comprehensive, actionable strategies that drive digital transformation and deliver measurable business results.
Our expert team works closely with retailers, consumer brands, and commerce leaders to turn bold ideas into tangible outcomes - from enhancing customer experiences and optimizing operations to unlocking new revenue streams.
Ready to elevate your retail business?

Cloud Transformation
Unlock the full potential of your retail business with Detecon's Cloud Transformation consulting.
Today’s retail landscape demands a strategic approach to cloud transformation that aligns with business goals, enhances operational efficiency, and delivers seamless customer experiences across all channels.
We specialize in developing holistic cloud strategies, designing agile operating models, and enabling smooth cloud migrations tailored to the needs of modern retailers.
Our cross-functional expertise ensures transparency, speed, scalability, and sustainability throughout your cloud transformation journey, helping you optimize operations, modernize commerce platforms, improve data accessibility, and unlock measurable business value.
From omnichannel retail and supply chain management to AI-driven analytics and personalized customer experiences, we help retailers build secure, future-ready cloud environments that support long-term growth.
Discover how Detecon can empower your cloud transformation journey.

Customer Excellence, Sales & Marketing
We specialize in creating comprehensive, actionable solutions designed to accelerate sales, strengthen marketing performance, and deliver exceptional customer experiences across every channel.
Our team partners with retailers and consumer brands to integrate cutting-edge AI and automation throughout the customer journey, creating seamless, personalized experiences that build loyalty and drive innovation in the retail sector.
We provide end-to-end solutions that streamline operations, optimize digital commerce experiences, and strengthen customer relationships, enabling sustainable growth in an increasingly competitive market.
Take the next step toward smarter retail performance and lasting success today!

Cyber Security & Privacy
Cyber threats are evolving, and the need for robust governance and resilience in the retail industry has never been greater. Are you prepared to protect what matters most?
We understand the complexities of cybersecurity, data privacy, and digital trust in modern retail environments. Our consulting services help retailers build resilient, secure, and compliant organizations.
Through strategic advisory services, we provide on-demand CISO leadership, develop tailored security roadmaps, and implement AI-driven threat detection to safeguard customer data, digital commerce platforms, supply chains, and connected retail ecosystems.
Our solutions align with your business objectives, reduce operational and security risks, and deliver measurable outcomes across your organization.
Ready to strengthen your retail business against evolving cyber threats?
Digital Innovation Management
In the rapidly evolving Retail landscape, innovation is no longer optional, it’s essential. We help retailers, consumer brands, and commerce providers embed digital innovation management into their strategy, operations, and culture, turning ideas into sustainable growth.
From trend forecasting and portfolio design to innovation labs, pilots, and enterprise-wide scaling, our experts ensure innovation becomes a structured, value-driven capability. By combining strategy, customer experience design, and technology, we create frameworks that deliver measurable impact across your organization.
Consult us to transform innovation from uncertainty into competitive advantage and shape the future of retail.

Enterprise Architecture Management
Transform your retail organization with our Enterprise Architecture Management consulting.
We bring decades of cross-industry and retail experience to deliver enterprise architecture strategies tailored to your organization’s operational, customer experience, and strategic business goals.
Our end-to-end support spans assessment, design, implementation, and continuous improvement, leveraging trusted frameworks and tools such as TOGAF®, SAFe®, LeanIX, etc.
We focus on enabling seamless omnichannel integration, streamlining retail operations, improving data governance, and modernizing technology landscapes, all while driving measurable business impact and long-term value.
From supply chain optimization and digital commerce platforms to customer analytics and store operations, we help retailers create agile, scalable, and future-ready enterprise architectures.
Ready to modernize your retail enterprise architecture?

Industrial Connectivity
We empower retailers and consumer brands to harness next-generation technologies that transform operations, enhance customer experiences, and enable data-driven decision-making.
Our experts work with you to integrate 5G, IoT, cloud, and edge technologies across stores, warehouses, supply chains, and digital commerce platforms, creating real-time data flows that unlock efficiency, agility, and innovation. From smart stores and connected supply chains to personalized shopping experiences, we build the digital foundation for sustainable retail growth.
We provide end-to-end connectivity solutions that strengthen resilience, ensure interoperability, and support scalable, future-ready retail ecosystems.
Accelerate your journey toward the connected future of retail today!

Organizational Transformation
In a world where consumer expectations, market trends, and technologies are constantly evolving, how prepared is your retail organization to thrive?
Organizational transformation is more than a buzzword, it’s a strategic imperative. We help retailers lead responsive change, redesign operating models, and build the capabilities needed for future-ready organizations.
Our holistic approach aligns people, processes, technologies, and workplace culture to create agile environments that foster collaboration, innovation, and customer-centric value creation.
By designing resilient organizations and empowering teams and cultures to excel, we drive transformation that ensures your business is not only prepared for the future, but positioned to lead it.
Ready to transform your retail organization and achieve lasting success? Discover how our organizational transformation services can help your business thrive in a dynamic retail landscape.

Process Digitalization & Hyper Automation
Unlock your potential in the retail sector with our consulting approach Process Digitization & Hyper Automation.
We specialize in transforming retail processes to improve operational performance, increase efficiency, and elevate customer experiences across both digital and physical channels.
With tailored frameworks and AI-powered process intelligence, we help retailers automate workflows, optimize supply chains, enhance inventory management, and deliver measurable business outcomes through seamless digital transformation.
Ready to revolutionize your retail business processes?

Technology Strategy & IT Transformation
For over 40 years, Detecon has empowered CIOs and IT leaders to translate strategy into tangible business outcomes.
Our holistic approach combines deep retail expertise, forward-thinking innovation, and a strong focus on connecting technology, people, and processes.
Whether you’re developing a new IT roadmap, optimizing operational costs, modernizing retail platforms, or leading complex digital transformations, we ensure your IT initiatives align with your business goals and deliver lasting value.
From omnichannel commerce and supply chain optimization to data-driven customer experiences and AI-powered operations, we help retailers build agile, future-ready IT organizations.
Ready to take your retail IT strategy to the next level?
Your agenda is complex. We make it actionable.
IT & tech decision makers
We help CIOs and IT leaders modernize their IT infrastructure, migrate to the cloud, and implement scalable AI applications to sustainably enhance cyber resilience and profitability.
Market leader & growth champions
We help retail groups scale AI applications and realize cross-border synergies in procurement and IT.
What is your challenge?
Contact us for a brief discussion about your business challenges.
Partners we work with.























































