Process Digitization & Hyper Automation Consulting. Kickstart your business transformation.
Empower your organization to achieve operational process excellence, boost efficiency, and customer experience. Achieve measurable business outcomes through tailored business process digitization frameworks and scalable, AI-powered process intelligence.
How Generative AI Augments the Efficiency of Business Processes
We enable our clients to navigate through their digital transformation journeys combining 40+ years of consulting experience with deep knowledge in business process management, digitization and hyperautomation. With future oriented frameworks, tailored strategies, proven best practices and cutting-edge technologies, our clients achieve measurable value gains continuously.
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Challenges, or as we call them – opportunities.
Increasing cost pressure and customer expectations
Rising customer expectations and cost pressure are the main transformation drivers. Customers expect a friction-free customer journey on a high service level, while companies face increasing competition and rising cost of work. They must rethink how they deliver value – faster, leaner, and more digital. Existing processes cannot keep up with this cadence.
Data is a poorly managed asset that does not lead to actionable business value
If your processes do not follow consequent end to end logic in a clearly structured and highly digitized process framework, valuable data remains fragmented - making it hard to analyse, align, and drive confident business decisions.
Most businesses are running without a process compass
When process structures and governance are unclear or contradictory, end-to-end process management becomes nearly impossible. Inefficiencies, redundancies, and contradictions multiply.
Process reality is often much different to what is intended
Processes often evolve far from their original design – driven by exceptions, workarounds, and outdated tools. Without transparency, companies lose control, miss optimization potential, and struggle to align operations with strategic goals.
Insufficient customer and user experience
Poorly designed processes create invisible barriers between you and your customers, slowing down service, increasing errors, and eroding experience. Your product might be great – but if your processes fail, your customers won’t notice. They’ll just leave.
Resistance to change
Resistance to change is one of the biggest roadblocks to transformation. New processes, tools and digital enablers are not used properly because of uncertainties, political tactics, existing habits and insufficient skilling. Therefore, digital initiatives with high value promises end up stalling or failing.
Tackling your challenges with tailored solutions.
“‘Detecon was significantly involved in the conception and implementation of strategic process management for DT-GK B2B and made a decisive contribution to that the structure for strategic process management in the B2B area of Deutsche Telekom Business Customers could be established, that standardized end-to-end process blueprints for assigned customer-to-customer processes were initially developed and published on the basis of the framework, which also serve as the basis for the further digitization of our processes, that a sustainable strategy for B2B process management was developed together with the project team from DT-GK.”
Dieter Bollenbach
Head of the Deal & Process Excellence department and Head of Strategic Process Management at Deutsche Telekom
We rethink your process digitization.
Strategic Process Management
Business Process Reengineering & Integration
Business Process Intelligence & Analytics
Process Digitization & Automation
Start the conversation
Your agenda is complex. We make it actionable.
Business owner
Persons with profit & loss responsibilities or owners of cost centers in an organization with a strong demand for process excellence and value generation by business processes
CIO/CDO
Persons being responsible for an effective business aligned IT- and application provision in the organization or responsible persons for digitization / digital enabling
Partners we work with.
Contact us for a brief discussion about your business challenges.
Process digitization experts – engineering scalable, smart workflows that fuel performance and growth.
Johannes Eigenseer
Senior Manager
Michael Meissner
Partner
Michele Sommerhalder
Senior Manager
