Smart Technologies, Focused on the Customer
Global competition, increasing variety and declining brand loyalty dominate the industries: The automotive industry is under constant cost pressure. The customer expects more and more equipment for the same money. Connected Car is already an essential part of modern mobility concepts. Test fields for autonomous driving are emerging in the urban traffic environment of metropolises. In addition to efficient structures and processes, innovative products, flexibility in order processing and the consistent alignment of all processes and systems to the needs of the customer are the key to success in the digital age in order to stand out from the emerging competitors from China, India and the Eastern European states.
As a leading technology and management consultancy, Detecon supports clients in the automotive sector in all organizational, process-related, and strategic issues in order to be able to comprehensively exploit the potential of digital technology for the transformation of a company. Together with our customers, we plan the digital strategy for areas such as Connected Car & Connectivity Services, Customer Experience, Data Driven Business or Smart Mobility. In the area of production, we support the conception of a Smart Factory or a Digital Twin. In addition, we are able to accompany the organizational and technical implementation, as well as take on tasks in transformation management.
Mobility-as-a-Service (MaaS) combines all conceivable types of passenger transport, from bus, train and taxi to car and bike sharing. The focus is not on the vehicle, but on the user who orders the desired mobility via app or browser. The offers' attractiveness results mainly from the digitalization of the entire processes. "We assume that Mobility as a Service will bring about a significant change in the market," was confirmed by the participants of the Detecon expert roundtable on mobility concepts of the future.
Intelligent shared data concepts are decisive for the success of smart traffic systems: In the competition to win over customers, data is already being collected today - to some extent unsystematically and unstructured. On this basis, new services and products should be developed or existing offers optimized. The central element of a sustainable data strategy can be an open platform system to which many people can connect, combine their mobility offers and optimally realize potentials.
The smart factory, i.e. the intelligent processing of the customer order in production, is a central element of the Industrial Internet of Things (IIoT).
Detecon develops new, smart factory concepts (Green Field), but also transforms existing factories (Brown Field) holistically. This includes all areas from a smart, holistic production system, layout planning, value stream analysis, automation, to the introduction of advanced MES and PLM solutions, especially factory concepts such as the digital twin.
Connected Car / Smart Engineering
The networking of vehicles is revolutionizing the automotive industry and shifting the focus from the production of pure hardware - the vehicle - to software development, the connected car services. These not only offer great potential for opening up new business areas, but also the chance to take customer loyalty to a new, digital and data-based level.
The classic development of predominantly monolithic software packages according to the waterfall method is often complex. Today, modern development frameworks are also finding their way into the development departments of OEMs. In addition to agile methods, DevOps in particular is right at the top of the agenda.
Customer Experience / Customer Journeys
Redesign of (Digital) Customer Journeys, transfer of mind-set towards Customer Experience (CX), conception of target architecture and support of product managers for sales and customer service in design and application of Customer Centricity
Cloud Advisory & Catena-X
Cloud Maturity Checks, Cloud-Strategie incl. Edge Computing, Catena-X
Using Advisory Services Effectively
As a management and technology consultant, Detecon forms the advisory pillar of the new T-Systems strategy. Dr. Jürgen Padberg (Detecon) and Dr. Christian Hort (T-Systems) explain the advantages for customers and how collaboration can be organized.
External editorial content
Catena-X enabling Digital Economy
Jürgen Padberg on identifying the right strategy for full benefit of Catena-X for your company.
Read detailed information about our consulting approach here!