Employee experience and customer experience are established concepts that are already lived by many organizations. However, the experiences of customers and employees are usually considered separately. Until now!
A positive employee experience enables us to create an exceptional atmosphere that can also have a significant impact externally. At the same time, interaction with satisfied and appreciative customers is also valuable and meaningful for employees. With their study Organization Experience - The Synthesis of Customer and Employee Experience, Detecon and DE3P present an innovative approach which integrates all experiences of potential, former, and active employees and customers and takes a holistic view of them. By taking into account both Customer and Employee Experience, this concept of Organization Experience can unleash the full potential of organizational and cultural development and thus contribute decisively to the creation of positive shared experiences of employees and customers.
