Business Process Management (BPM)

Activities

• Strategic assessment to establish BPM in the organization
• Tool analysis considering the requirements of all important departments
• Development of governance structures based on already existing frameworks
• Carry out BPM workshops and trainings

Deliverables

• BPM strategy considering all relevant parts of the organization
• Tool recommendation based on the individual requirements of the organization
• BPM governance with defined roles and responsibilities
• Training and communication plan to enable the employees to perform in the new process environment

Benefit

• A holistic BPM provides the basis for understanding and analyzing the efficiency and effectiveness of processes
• The achieved transparency enables the whole organization to work according to the defined processes

Activities

• Documenting the as-is processes within the company, conducting interviews, considering already existing documentation
• Definition of the to-be process map of the E2E processes with the goal of achieving a high level of process efficiency, integration, standardization and transparency
• Validation of the to-be Process map with relevant stakeholders

Deliverables

• Documentation of the as-is business processes gaining transparency necessary to optimize processes
• Design and documentation of the to-be business processes considering the optimization potential

Benefit

• Realistic and integrated processes within a company create the basis for operational excellence and thus the most efficient and effective operation possible

Activities

• Strategic Focus: Strategy setting to define relevant business and process areas with greatest optimization potential
• Collect & Discovery: Collection of time-stamped event log data from key transactional systems followed by discovery of real processes based data by data mining
• Enhance: Enhancement of the processes e.g. through KPI tracking to optimize business outcomes
• Monitor: Monitoring performed changes for further improvements

Deliverables

• Scope and Strategy definition for Process Intelligence & Analytics
• View on function and industry agnostic process variants and -conformity derived from processed event-log data
• Insights on process bottlenecks and –activities including throughput time analysis and definition of contextual key figures
• Provision of process control dashboards which facilitate KPI-based process steering and continuous improvement cycles
• Implementation of appropriate organization governance structures to fully leverage Process Intelligence & Analytics in the long term

Benefit

• Real-time transparency on processes and steering of process performance and conformity
• Objective and quick real –time diagnosis based on discovering process issues
• Significantly lower cost and effort in understanding current as-is processes
• KPI-based definition, steering and monitoring of process optimization initiatives

Activities

• Assessment: Analyzing considering both technical and business aspects of processes and data regarding automation potential
• Automate: State-of-the art automation/digitization is implemented at a client’s organization based on thorough analysis of requirements and goals
• Govern: We help organizations to find the best possible governance model and enable continuous improvement of automation

Deliverables

• Fully calculated use cases for process automation with sensitivity analysis, technical recommendations regarding tool and data processing with regards to processes, tool evaluation with customized evaluation matrix
• Completed tool introduction along legal, economic and technical dimensions for automation use cases, detailed requirements for use case, fully implemented and documented automation use case in a proof of concept or full implementation plan
• High-level automation strategy based on client-wide targets and KPIs, holistic Target Operating Model for enabling future automation developments, implementation plan and change management concept, recommendations for optimal skill and resource allocation for automation and CI/CD cycle

Benefit

• Higher degree of automation
• Lower cost for process execution
• Resources freed up for more valuable tasks
• More transparent processes and higher conformance
• Cutting-edge technology to improve automation

Activities

• As-is analysis: performing analysis to define as-is process. Identify possible areas for better performance, greater efficiency, and improved outcomes
• Development and implementation of to-be process: definition of the to-be process
• Change management: developing a change strategy that drives to a successful adoption and usage of change within the company

Deliverables

• Different use cases for process digitization including as-is analysis, technical recommendations regarding tool ecosystem and tool/framework evaluation
• Customized scope and strategy definition for different functional processes
• Holistic assessment for the functions: business strategy, governance, eTOM, tool ecosystem, regulations and use cases
• Analysis, conception and implementation of change management strategy to ensure the success of the implementation

Benefit

• Change and optimize different functionalities in a company using new digital processes, frameworks and tools
• Functional process digitization through deep expertise in functions-specific best-practices, tools and applications