The world of work has been experiencing a fundamental change for several years: globalization and digitalization have opened the door to flexibility of the workplace in terms of time, space, and organization. Demographic development is causing a shortage of new workers. In some areas of the private sector, trials with new ideas for greater flexibility on the job are promising. This is an area in which public administration is in direct competition with employers in the private sector and finds itself in a “war for talent,” the battle for skilled workers.
Although the public sector must clear higher hurdles posed by legal regulations and the lack of competition than private industry when implementing New Work models, the change is a rewarding one.
The holistic implementation of New Work promotes the creativity of employees and the exploitation of their potential while simultaneously enhancing employer attractiveness and employee satisfaction. Agile structures permit a faster response, and dynamic processes result in greater efficiency and flexibility.
What Form Does New Work Take in the Public Sector?
For us, the new working world does not stop with the realization of innovative space concepts. If a working environment of maximum flexibility is to function, it requires an optimal composition of the dimensions People, Places, and Tools.
The path to New Work varies according to the specific government authority under discussion, but there are certain steps that must be taken during every change process. Before starting the actual transformation itself, the current situation must be assessed and the goal must be defined. Subsequently, a concept for the form of New Work in the specific government authority is developed and the steps required for the realization of the concept are worked out.
DevOps: Leading Digital Disruption Instead of It Leading You
Owing to increasingly rapid technological disruption, companies today must demonstrate high flexibility and speed to remain competitive. For IT service providers in public administration, this means optimizing the entire added-value chain from formulation of requirements to release management. DevOps is a highly practical concept for this work and describes all the necessary aspects for accelerating the software life cycle.
At the core of DevOps is the overcoming of organizational hurdles between business, development, testing, and operations. The focus of DevOps is on products rather than projects, an approach that facilitates continuous added value with fast feedback cycles. Speed and adaptability are both heightened.
Procedural and cultural aspects play a major role in DevOps. Lean processes rigorously geared to customer benefit are deployed. Cross-functional teams realize products in short iteration cycles and with end-to-end responsibility – their motto: “You build it, you run it.” A culture of trust and a collaborative mindset are crucial factors. The management level must be involved in the transformation and support the teams with specific coaching programs. Another component of DevOps is the automation of sections of the added-value chain, especially in the areas of testing and operation. The focus of existing resources is directed more towards product-oriented added value. Furthermore, fast feedback loops become possible when procedures such as testing in production are implemented.
SAP Human Experience Management: Improving the Employee Experience
SAP Human Capital Management (HCM) becomes SAP Human Experience Management (HXM). While traditional HCM solutions focus on managing “resources” and operational data (also called O-data), HXM focuses on the employee experience. Studies have repeatedly shown that productivity and work quality, not just employer attractiveness, can be improved when positive experiences cause employee satisfaction to rise. Yet employers often do not know what their employees want and how certain experiences affect their daily work. Experience data (commonly known as X-data) can be collected through regular, quick surveys and, when combined with the available O-data, contribute to the fundamental improvement of experiences in an astonishingly short time.
SAP is convinced that the future of HXM is in the cloud and is strategically positioning its software-as-a-service solution SuccessFactors. Government authorities must answer the question of how they can use SAP software in the future for the legally secure mapping of their personnel processes that is compliant with legal statutes and oriented to requirements.
We consider the special requirements of our clients in the public sector and support them along their path from IT strategy development to implementation. We offer an entry-level package of quick-check workshops leading to an initial indication of feasibility and solution. Neutral assessments determine what approach is most practical for clients’ organization and individual situation. During implementation, the support we offer is based on the SAP Activate method.