Financial Services

The Financial Markets in a State of Change

Decorative picture in black and white showing blue mirrored figures - a bull and a bear - standing on the financial section of a newspaper.

The global financial and debt crisis and the related political decisions have led to fundamental changes on the markets. Financial companies must meet stricter legal and regulatory requirements at the national and EU level. Owing to declining profit margins and generally keener market and competitive conditions, the banking and insurance industries are under intense pressure to implement changes and reduce costs.

Future-proof Services and Sales Strategies

Customers are becoming more and more demanding in what they expect from products and services. Moreover, new technological developments make the adaptation of processes, systems, and organizations unavoidable. The digitalization of the world of finance continues its inexorable march forward. The entry of new competitors and the appearance of disruptive business models are major challenges for banks and insurance companies. Financial companies must make use of future-proof services, outstanding customer service, and innovative distribution channels as a way to differentiate themselves on the market.

Pathways to Success: Digital Transformation and Increased Efficiency

We take care of our clients from the banking and insurance industries by offering them comprehensive consulting services, based on a partnership approach and with an eye on practical implementation, especially at the interface between the business units and IT. Our services in this area range from strategic consulting to the re-engineering of business processes – in the sales and customer services departments in particular – and encompass all of the issues related to IT management.


Operational Resilience for Financial Services

In the current crisis, financial service providers are faced with the challenge of maintaining their customer services in spite of limited passenger traffic. Much depends on on-site infrastructures such as available buildings, premises and IT services. Against this background, how can financial services be ensured even in times of crisis? You can find our answer here.



Deutscher Sparkassen und Giroverband

Deutscher Sparkassen- und Giroverband

Digitalizing Communication and Collaboration - Based on a unique blend of business and technology expertise and a proven track record of successful projects in the banking industry, Detecon ensures the implementation of our clients‘ strategy.

  • Customers as well as employees have changing expectations regarding communication and collaboration possibilities that are based on the digital experience they enjoy in private life
  • DSGV adapts to these changes and wants to create the same experience for its internal and external communication
  • Detecon helped to design a future-proof communication and collaboration target picture, detailed the defined user cases in functional specifications and supported the selection of a solution provider

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