Digital Approaches in Business Process Management for Overcoming Crises and Increasing Efficiency

The coronavirus pandemic has the world of 2020 firmly in its grip and the shock has induced a state of paralysis. The social and economic impact is already enormous – and assessing what the future will bring is second-guessing at best. Despite the seriousness of the circumstances, dealing quickly with the changed conditions and initiating the right measures (without going overboard) are important actions that must be taken now. In any crisis of this kind, it is particularly important for companies to secure the recovery capability and resilienceof the organization.

The entrepreneurial function of business process management (BPM) is especially critical in such an instance. Process digitalization and automation are two means of creating transparency and providing support to overloaded or impaired processes.

Detecon has specific project experience in the areas process digitalization and automation in the energy industry. Do not hesitate to contact us for more information.

Challenges in the course of energy transition

Digitalization, deregulation, and decarbonization are the forces impacting the energy market and changing the basic conditions for the generation, distribution, and utilization of energy. Political and technological developments under the banner of the energy transition and digitalization confront the electricity, gas, and oil industries to an equal degree with significant challenges. Energy providers are struggling with declining profit margins and significant cost pressures as well as changes in consumer behavior. They face the task of driving forward with their reorientation – a situation similar to that for media and telecommunications companies in the recent past.

The energy industry is, therefore, facing a two-pronged challenge: not only must it deal with the energy transition, but at the same time go through the process of digitalization. Energy providers are feeling pressure on two fronts; while their core business is changing radically, new players from outside the industry are entering the market.

How can energy providers themselves actively direct transformation and take advantage of digitalization as an opportunity in their three core issues: better interaction with customers, new business models, and process improvement and transformation in the core business? Changes in the work culture are always a prerequisite for success as well.

Distribution network operators are facing unprecedented changes due to increasing digitalization as well as the energy transition. Internet of Things (IoT) will be an essential component in the future energy world, networking physical objects and ensuring interaction on a digital, virtual basis. Typical IoT use cases require end-to-end solutions; from collection and storage of usage data to analysis and interaction. Furthermore, the evaluation of the facilities’ status information can lead to an efficiency increase or new sources of income. Detecon has many years of project experience in this future-oriented field of technology. Our industry-specific IoT expertise will support you from strategy to implementation at all levels.