Enterprise Service Management, Security & Sourcing

Flexible Call-up of Efficient ICT Services

As competition becomes increasingly keen, price wars can only be won with the use of lean and standardized processes. This is why more and more companies are applying factory concepts to the procedures in their IT. But this presumes a professional and highly automated service management. In the ideal case, the re-engineered processes can then be offered on the market by a spin-off service center.

Using benchmarks from a number of industries as their yardstick, our experts take a close look at the realized quality and the degree of automation for standardized services. Based on best practice, they draw up a catalog of ICT services with individually tailored cost and price models, plus the corresponding service level agreements. The transparent design and in-house billing increase efficiency and enable the flexible use of modern ICT services. No matter what industry we put under the microscope: we form our own independent judgment, and the success of our work is measurable.
 

Company-wide risk and security management is an especially critical part of ICT services because it provides protection of all data and systems critical to business operation, even in emergencies. Clear concepts for disaster recovery and business continuity management provide highly accessible information and services secure from loss and disruption.

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