Process Optimization & Performance Management

Strategic Competitive Advantage Through Customer-centric Value Generation

The realization of sustained competitive advantages is simply impossible without efficient processes. Yet the optimal design of all of the processes generating value will be successful only if it is based on an end-to-end view. A tried and proven method is a customer-oriented design of processes because the competitive position cannot be improved unless the entire process generation is oriented rigorously to customer needs. By overcoming the boundaries separating departments, end-to-end perspectives also create transparency and measurability concerning the performance capability of the company as a whole and reveal potential for improvement. Among other findings, a Detecon international study shows that the maturity and standardization levels of processes have a measurable effect on a company's financial results.

Detecon has at its disposal comprehensive, international experience in the field of process management and meshes strategic with operational know-how. Thanks to our close cooperation with leading governing bodies, we can be sure that our projects are in compliance with the latest standards of the ICT industry. For example, we are leaders in the further development of the eTOM standard. We ensure that our clients are able to anchor strategically the procedural orientation of the entire value chain, to improve the performance capability of the processes, and to achieve strategic competitive advantages by virtue of a strict (re-)orientation to the customers.

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