DETECON Consulting

An Increasingly Difficult Market for ICT Service Providers

As the mesh in the networks of industries and supply chains becomes finer than ever before, encompassing even single machines, modern ICT service providers are forced to expand and improve their product line continuously. The providers must battle with significant challenges – declining margins, high cost pressures, and fast technological transformation. Traditional ICT business has been struggling with declining revenues for a number of years, and many different competitors are flocking to the new cloud-based business branch.

Growth through transformation

One highly comprehensive project at Detecon is the transformation of a client in the ICT sector; its primary focal point is the concentration on highly profitable business sectors entailing simultaneous product-oriented standardization. Scalable services are to be realized in an environment with demands for extremely high security. Detecon is advising the client during this transformation process, from the development of a strategic concept to the operational implementation. The approach ensures that the traditional low-margin business model, largely based on outsourcing, is evolved into digitalized business models in new growth fields.

New opportunities in the transformation

The networking of more and more devices represents a broader opening of additional business fields for ICT service providers. The current market is swinging away from the highly customized solutions of the past – which were installed directly at the customer’s business – to cloud-based services. Security of data and functions, standardized solutions which can be implemented quickly, the setting up of platforms, and the trouble-free integration into the client’s legacy IT landscape play a decisive role.

Implementation of cloud-based business models

The goal of the Detecon project was the implementation of innovative cloud-based business models at the strategic level. Partnerships with ISVs (independent software vendor) on the basis of IaaS, PaaS, and SaaS provision models were expected to generate extensive use of the cloud, and various distribution channels and partner models were to be exploited. The Detecon consultants provided a broad foundation of support to the client, ranging from highly strategic to operating subjects, and completed the project with the assurance of long-lasting success.

Long-lasting and successful changes demand comprehensive skills

Detecon has had many years of consulting experience in the sector of ICT service providers. Comprehensive knowledge of the market, solutions appropriate to the specific client’s needs, and profound technological know-how characterize the consultants’ work. We can build on this foundation to offer high-quality, sustained, and dependable support to our clients in all of the issues related to changes and the transformation of their business.




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