Tangible Benefits through digital Business Process Management (dBPM)
Emerging trends are digitizing the process world
Emerging trends arise almost everywhere. Machine-to-Machine (M2M), Internet-of-Things (IoT), Virtualization, Industry 4.0, Big Data, Cloud, and Over-the-Top (OTT) services are only some of the well-known emerging trends across all industries that are literally digitizing the world. These trends are impacting the entire value chain of organizations – internally and externally - and often require significant transformations.
Detecon is the only consulting company that really understands and knows how to tackle the digitization challenges in the context of dBPM. We have a proven track record of successfully delivered projects for clients from various industries with the objective of entering completely new territories.
The need for BPM
Irrespective of the industry, the expectations towards organizations in terms of efficiency and effectiveness have changed tremendously during the last decades. Challenges of today’s organizations are for example enhanced customer orientation and product innovation combined with cost savings as well as shorter production cycles. In many cases this leads to isolated continuous improvement and restructuring initiatives in different departments – especially from a BPM perspective.
While some organizations are able to plan, design, and implement these changes successfully, others become lost in a labyrinth of unaligned activities. Major challenge for organizations is to understand the interrelation between different topics and to design, plan, and implement a well-defined BPM for the whole organization.
Detecon’s BPM lifecycle
The Detecon BPM lifecycle has successfully been utilized in organizations from various industries and it combines all benefits that ambitious organizations are searching for:
It is lean, standardized, implementable and proven in practice. Our BPM lifecycle
- takes existing processes and strategic company targets into consideration;
- provides guidelines for designing processes following a top-down methodology;
- assigns clear roles and responsibilities through a process ownership concept;
- strongly emphasizes skill development of employees through trainings;
- anchors performance management mechanisms with Key Performance Indicators; (KPIs) and Service Level Agreements (SLAs);
- ensures implementability by involving stakeholders; and
- realizes continuous process improvement through advanced techniques.
In contrast to the classical process design from a top-down perspective new agile and cross-industry BPM methodologies have evolved. In the context of agile BPM, Detecon uses for example subject-oriented BPM (S-BPM). In S-BPM the focus is on the individual actors and their process-related communication relationship.
Applying leading industry standards is not enough
Organizations have realized that the utilization of leading industry standards lead to tangible benefits while developing and implementing business processes. For Detecon the application of leading industry standards is not enough. Consequently, Detecon lead the further development of the Business Process Framework (eTOM) in close cooperation with the TM Forum. Based on our eTOM expertise, we have developed similar process frameworks for other vertical industries including healthcare, transport and logistics, and energy.